Cybersecurity Service Delivery Manager - IAM Operations Enablement Team

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Regular or Temporary:

Language Fluency:  English (Required)

Work Shift:

Please review the following job description:

ESSENTIAL DUTIES AND RESPONSIBILITIES

Following is a summary of the essential functions for this job.  Other duties may be performed, both major and minor, which are not mentioned below.  Specific activities may change from time to time.  

• Drive delivery:  Ensure that programs within this position’s remit are effectively driven. Take accountability and ownership for the successful delivery of work.
• Manage the portfolio of projects and programs across the organization.  Align the portfolio with the strategic goals and priorities of the business, enterprise technology, and corporate cyber security portfolios.
• Coordinate and execute multiple projects that are aligned with the strategic direction of the department. Formulate, organize, and monitor inter-connected projects.
• Directly managing major initiatives.
• Monitor and report on the performance, risks, issues, and benefits of each project consistent with enterprise PMO PMLC and SDLC requirements.
• Monitor and report on the performance, risks, issues, and benefits of each project consistent with individual capability owners and department leadership requirements. In short, understanding progress (milestones, % complete is defined as a measurable unit) and blockers of each program in the portfolio.
• Serve as the primary point of contact for internal IAM leads, ensuring clear communication and alignment of objectives.
• Proactively identify and address communication gaps or process inefficiencies to enhance collaboration among IAM functions.
• Act as a liaison between IAM teams and other departments to ensure seamless integration of IAM policies and practices across the organization. Manage and improve the work intake process that includes items from department leadership, department continual improvement items, risk, audit & regulatory matters, and lines of business (app development, infrastructure, etc.). Ensure work items are triaged to appropriate team(s). 
• Provide guidance and support for the projects, project managers, and stakeholders
• Partner with capability owners, subject matter experts and project managers / scrum masters to ensure that initiative scope is well defined, and the initiatives are broken into deliverables, tasks; alternatively, features, user stories and tasks. 
• Ensure engagement with partners. Ensuring suitable strategies and engagement models with Application Technical Owners and Line of Business so that we can efficiently and accurately execute projects / programs
• Knowledge of Truist SDLC, TDLC, as well as Truist technology Change Management and Program Office PMLC requirements. Ensure all requirements / toll gates are followed..    
• Lead complex and visible projects with moderate to high risk and complexity.

QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Systems thinker who sees the big picture and the interconnection amongst its parts. 
• Ten year’s experience in corporate environment leading key initiatives 
• Bachelor’s degree or equivalate experience
• Broad functional knowledge in applied enterprise information security technologies and identity management
• Excellent Communication
• Previous experience in leading complex IT projects
• Previous experience in leading infrastructure and wide-scale rollouts.
• This is a hybrid/onsite position

Preferred Qualifications:

• 5-7 years experience managing projects across the IAM/PAM space.
• CISSP Certification
• Certification in project management methodology (CAPM, PMP, PgMP, CSM, etc.)
• Banking or financial services experience
• Other security certifications (e.g. CCNA Security, GSEC, GCED, GPPA, etc.)
• Other technical Certifications (e.g. CCNA, RHCE, MCSE, etc.)

OTHER JOB REQUIREMENTS / WORKING CONDITIONS

Sitting

Constantly (More than 50% of the time)

Visual / Audio / Speaking

Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.

Manual Dexterity / Keyboarding

Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.

Availability

Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.

Travel

Minimal and up to 10%

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Truist is a Drug Free Workplace.

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