Senior Associate - HR Delivery

Are you interested in joining a team who enables game-changing business results by providing programs and solutions that improve the associate and candidate experience?  Here at Capital One you have the opportunity to work in an environment in which the business truly values the strategic HR partnership. If you have a passion for end-user support and product, and want to be part of a winning team, then look no further! We work in a business-casual, collaborative environment where one’s contributions are recognized, successes are elevated and effort is rewarded. Capital One provides a fast paced, dynamic environment where you can excel in your career while still maintaining a work life balance that others will desire. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company – and one of the best companies to work for.

This Senior Associate position will lead the HR Talent Acquisition Product Operations Support team and interact with cross-functional partners to understand product strategies and roadmaps, resolve issues and escalations, and use data to generate insights and recommend and/or deliver improvements that enhance user experiences and remove friction.

Roles and Responsibilities

• Establish well-managed processes that create a consistent and high level of satisfaction for our partners and users
• Partner with our Product teams to understand product roadmaps and upcoming releases
• Coordinate with cross-functional teams and stakeholders to create project plans, roadmaps and timelines 
• Connect with cross-functional teams to support awareness and operationalization of upcoming product releases
• Support product issues and escalations through a well-managed framework to ensure holistic resolution of issues and provide consistent and excellent customer service
• Create and use data to generate actionable insights that can be shared with Product teams and other partners to improve user experiences and remove friction
• Use new or emerging technologies to improve process, automate workflows or automate other manual work
• Ensure auditing, reporting and budgeting activities are being conducted and delivered on time
• Other miscellaneous - deck writing, communications, answering stakeholder questions regarding our processes or systems, etc

Basic Qualifications

• High School Diploma, GED, or equivalent certification
• At least 1 year of experience in Project Management or Process Management
• At least 1 year of people leadership experience or experience leading project teams

Preferred Qualifications

• Bachelor’s Degree
• Professional Human Resources Certification or Project Management Professional Certification
• 1+ year of experience in Human Resources
• 1+ years of working with a Product team
• 2+ years of experience in Project or Process Management
• Experience with process automation using Hiver, Excel or Sheets formulas, Google Apps Scripts or similar tools
• Managing work in an Agile environment and use of Jira or similar tools

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Are you interested in joining a team who enables game-changing business results by providing programs and solutions that improve the associate and candidate experience?  Here at Capital One you have the opportunity to work in an environment in which the business truly values the strategic HR partnership. If you have a passion for end-user support and product, and want to be part of a winning team, then look no further! We work in a business-casual, collaborative environment where one’s contributions are recognized, successes are elevated and effort is rewarded. Capital One provides a fast paced, dynamic environment where you can excel in your career while still maintaining a work life balance that others will desire. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company – and one of the best companies to work for.

This Senior Associate position will lead the HR Talent Acquisition Product Operations Support team and interact with cross-functional partners to understand product strategies and roadmaps, resolve issues and escalations, and use data to generate insights and recommend and/or deliver improvements that enhance user experiences and remove friction.

Roles and Responsibilities

• Establish well-managed processes that create a consistent and high level of satisfaction for our partners and users
• Partner with our Product teams to understand product roadmaps and upcoming releases
• Coordinate with cross-functional teams and stakeholders to create project plans, roadmaps and timelines 
• Connect with cross-functional teams to support awareness and operationalization of upcoming product releases
• Support product issues and escalations through a well-managed framework to ensure holistic resolution of issues and provide consistent and excellent customer service
• Create and use data to generate actionable insights that can be shared with Product teams and other partners to improve user experiences and remove friction
• Use new or emerging technologies to improve process, automate workflows or automate other manual work
• Ensure auditing, reporting and budgeting activities are being conducted and delivered on time
• Other miscellaneous - deck writing, communications, answering stakeholder questions regarding our processes or systems, etc

Basic Qualifications

• High School Diploma, GED, or equivalent certification
• At least 1 year of experience in Project Management or Process Management
• At least 1 year of people leadership experience or experience leading project teams

Preferred Qualifications

• Bachelor’s Degree
• Professional Human Resources Certification or Project Management Professional Certification
• 1+ year of experience in Human Resources
• 1+ years of working with a Product team
• 2+ years of experience in Project or Process Management
• Experience with process automation using Hiver, Excel or Sheets formulas, Google Apps Scripts or similar tools
• Managing work in an Agile environment and use of Jira or similar tools

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).