VP of Infrastructure and End User Services

Description -

BACKGROUND TO THE ROLE:

HP Inc. brings together a portfolio that spans printing, personal computing, software, and services to serve more than 1 billion customers in over 170 countries. Innovative and adaptive, we’ve grown with the industry for decades, from instruments to calculators, to computers, printers, and 3D manufacturing.  Today we are building a Future Ready HP, known for more than just the great PCs and printers we sell today, but also for new services and industry-leading innovations, ensuring that every experience we provide is connected, personalized, and optimized for our customers, partners, and employees.

HP’s Digital & Transformation Organization, spanning Digital Strategy and Solutions, Customer Experience, Data and Analytics, Business Technology Solutions, and Digital Value Capture, is at the core of this transition. We are focused on delivering world class and disruptive technologies, tools, and processes to help transform HP into a more digitally enabled, customer focused, innovative, and agile company.

From customer to employee experience, from front to back end, we are committed to delivering superior business value and driving operational excellence to transform the customer experience and impact the future of work. Focused on putting HP in the best position to drive extraordinary contributions to humanity, furthering the company’s ambitious goals to make the world more sustainable, more equitable, and more inclusive.

OVERVIEW:

The VP of Infrastructure and End User Services will report into the CIO of HP, Inc. and will provide the progressive leadership and vision needed to support HP’s technologies that flawlessly serve our customers daily. The leadership provided by the successful candidate will create industry-leading infrastructure and services that enable our businesses, customers, and employees to develop, produce and sell world-class products and solutions.

Strategic senior IT leader with end-to-end responsibility for the strategy, planning, and delivery of IT Infrastructure and Operations services.  Accountable for delivering on HP Inc’s strategic IT objectives to transform IT Infrastructure and Operations. Partner with Product leaders to develop and pilot innovative HP Inc products and solutions. Intense focus on Infrastructure performance and cost effectiveness. 

RESPONSIBILTIES:

• Work closely with engineering, product management and the customer service organizations to successfully deploy world- class solutions in our IT environment.
• Must be a deep technologist with proven track record of building large scalable networks, datacenters, and end user computing services.
• Be a creative thinker and analytical person that is extremely comfortable with engineering standards.

The ideal candidate will possess a balance of business and financial acumen, be technically competent, collaborative, hands-on self-starter with strong communication, leadership, and organizational development skills. S/he must be able to collaborate with multiple teams simultaneously and thrive in a fast-paced, global, dynamic environment.

Accountabilities:

• Deliver on HP Inc’s strategic objectives to transform IT Infrastructure and Operations into an innovative, agile, and lean organization providing data center, cloud engineering, and operations as well as end user computing services.
• Build and manage a team of top tier infrastructure leaders and lead a globally dispersed infrastructure organization.
• Industrialize “IT as a business” operating model, tools, and processes.
• Manage IT infrastructure and Operations budget (capital and expense), and ensure dependable, secure, and cost-effective delivery of infrastructure services.
• Shape and deliver next generation infrastructure services in partnership with leading enterprise technology and managed services vendors.
• Enable HP Inc workforce and partners productivity by designing and delivering innovative workplace end user technologies and connectivity.
• Partner with Product leaders to develop and implement innovative HP Inc solutions.

Essential Functions

• Planning and implementation leadership, identifying opportunities for automation, cost savings, and service quality improvement.
• Provides infrastructure services vision, enables innovation, and seeks to leverage IT trends that can create business value consistent with the company's requirements and expectations.
• Partners with IT Leadership team to lead and deliver the technology infrastructure operations and execution for the enterprise, supporting a highly scalable and redundant environment.
• Key interfaces include: 
• CIO- This leader will engage daily with the CIO, CIO staff, and business partners across HP.
• Chief Information Security Officer – partner to ensure secure infrastructure design and operations, across data centers, cloud, and end users.
• Product Executive leadership/GMs – partner to support development and adoption of innovative HP Inc solutions (“HP on HP”).
• Digital & Transformation Office staff –regular communications to ensure alignment of IT infrastructure and operations strategy and investments with business needs.
• Develops the team and mentors’ talent to deliver the technology management and execution capabilities of the organization. Enable a constantly learning environment.
• Work closely with multi-team technical resources, engineering managers, and other stakeholders to ensure systems function within SLA and that outages are dealt with rapidly and effectively.
• Design and build or leverage partner tooling and technology to provide operational visibility into the performance and resiliency of systems and business processes.
• Articulating the business benefits of your teams' initiatives to senior business stakeholders ensuring their total support and buy-in.

Job Requirements

• Bachelor’s degree in computer science or equivalent technology degree required; MBA preferred.
• 15+ years of experience in a leadership role in IT Infrastructure Technology / Operations, with at least 5 years of senior management experience at the VP level or higher.
• Proven track-record of building and motivating large high-performing teams in times of change in global matrix environments.
• Minimum of 7-10 years of technical experience in areas such as enterprise architecture, data center and cloud design and management, user-centered design, telecommunications, and IT support operations.
• Evangelist of HP story with a passion for the customers and partners.
• Passionate and knowledgeable about the technology landscape, with a history of predicting and planning for implementation of trending technologies to maximize investment.
• Onshore/Offshore partner integration to deliver services with quality at competitive price points.
• Proven track record of leading design delivery of large-scale, high-quality systems focused on infrastructure.
• Proven experience in application development in large and complex IT organization.
• Experience in systems software and/or project management.
• Strong attention to details, analytical capability, and excellent verbal and written communications.
• Ability to effectively work with and influence others and act as a change leader.
• Ability to operate independently and collaboratively.

Job -

Schedule -

Shift -

Travel -

Relocation -

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement