Infrastructure Group Manager - SVP

About Citi:

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.

Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.

The Infrastructure Group Manager is responsible for overseeing the day-to-day operations, management, and support of the UNIX and Windows server environments. This role leads the 24x7 global team that monitors, resolves and executes an average of 65,000 Incident tickets and 8000 change tasks a month all while ensuring the safety and soundness of the infrastructure they support (~160,000 servers). This role includes supervising a team of Level 2 system administrators, ensuring system reliability, security, and performance, and coordinating with other IT teams to support the overall IT infrastructure.

Responsibilities:

• Team Management: Lead and manage a team of Level 2 system administrators, providing guidance, training, and performance evaluations.
• System Administration: Oversee the administration of UNIX (e.g., Linux, Solaris) and Windows servers, ensuring optimal performance, security, and reliability.
• Incident and Problem Management: Manage and resolve escalated incidents and problems, ensuring timely resolution and minimal impact on business operations.
• Maintenance and Upgrades: Plan and oversee system maintenance activities, including patch management, software updates, and hardware upgrades.
• Monitoring and Reporting: Implement and maintain monitoring systems to track server performance, availability, and security; generate and review regular reports.
• Security Management: Ensure servers are secure and comply with organizational
• Vendor Management: Manage relationships with hardware and software vendors, including support contracts and service agreements.
• Compliance: Ensure systems comply with relevant regulatory requirements and industry standards.

Qualifications:

• Minimum 5 years of experience in UNIX and Windows system administration.
• At least 2 years of experience in a managerial or supervisory role.
• Proficiency in UNIX (Linux, Solaris) and Windows server environments.
• Experience with system monitoring and management tools (e.g., Nagios, SolarWinds).
• Knowledge of scripting languages (e.g., Bash, PowerShell).
• Understanding of network protocols, storage solutions, and virtualization technologies.
• Familiarity with configuration management tools (e.g., Ansible, Puppet, Chef).
• Strong leadership and team management skills.
• Excellent problem-solving and troubleshooting abilities.
• Effective communication and interpersonal skills.
• Ability to work under pressure and handle multiple tasks simultaneously.

Education:

• Bachelor’s degree in Computer Science, Information Technology (related field), or equivalent experience.

------------------------------------------------------

Job Family Group:

------------------------------------------------------

Job Family:

------------------------------------------------------

Time Type:

------------------------------------------------------

Primary Location:

------------------------------------------------------

Primary Location Full Time Salary Range:

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

------------------------------------------------------

Anticipated Posting Close Date:

------------------------------------------------------

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting