Posted Date 1/21/2025

Description Senior Associate, Product Operations

Capital One’s Commercial Banking Product team defines the roadmap for the bank’s overall digital strategy, designing new, early stage products and services, and accelerating delivery through innovative methods and technologies. We are a high-tech company with an innovation laboratory within the only founder-led top 10 bank in the U.S.

As a Sr. Associate, Product Operations for Capital One’s Commercial Bank, you will be part of a smart, talented team responsible for driving the enablement and adoption of our digital products for both internal and external users. This unique role combines aspects of product marketing, communications, user education, and change management. An ideal candidate will have empathy for our users, deep understanding of our products, and be comfortable navigating user-level data to inform and execute Go-to-Market strategies.

Responsibilities:

Support development of marketing, communication and change strategies from concept to launch
Collaborate with partners (e.g., product managers, designers, project managers, engineers, heads of our business lines) to understand change impacts, identify dependencies and create tailored go-to-market plans for new features and new user groups
Develop and manage product messaging that is easily consumed and understood by our users, to be used in-app and across multiple user engagement channels beyond email to achieve onboarding and adoption goals
Contribute to the development and execution of user training (video tutorials, live training sessions, user guides) to drive engagement and adoption for new features and enhancements
Work directly with end users to build trust and gather insights that will ultimately drive usage and inform the product lifecycle and future roadmaps
Manage change management routines, channels and communications with various stakeholders/value chain partners across the commercial bank to ensure optimal leadership & associate engagement
Utilize metrics to gather feedback and monitor adoption to help identify potential user resistance/performance gaps, and ultimately create adoption strategies

Basic Qualifications

Bachelor's Degree or Military Experience
At least 2 years of Product Operations, Product Marketing or Change Management experience
At least 2 years of experience with Microsoft Office or Google Suite

Preferred Qualifications

3+ years of direct experience managing change using Agile or Waterfall methodology
Strong verbal and written communication skills
3+ years of experience with managing marketing channels (e.g., in-app, web, video, in-person events)
Strong collaboration and influencing skills
Basic understanding of commercial banking or other financial services
Prosci or other change management certification or designation
Strong communication and problem solving skills
Basic understanding of visual design principles

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Charlotte, NC: $86,000 - $98,200 for Sr. Project Manager

Richmond, VA: $86,000 - $98,200 for Sr. Project Manager

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Senior Associate, Product Operations

Capital One’s Commercial Banking Product team defines the roadmap for the bank’s overall digital strategy, designing new, early stage products and services, and accelerating delivery through innovative methods and technologies. We are a high-tech company with an innovation laboratory within the only founder-led top 10 bank in the U.S.

As a Sr. Associate, Product Operations for Capital One’s Commercial Bank, you will be part of a smart, talented team responsible for driving the enablement and adoption of our digital products for both internal and external users. This unique role combines aspects of product marketing, communications, user education, and change management. An ideal candidate will have empathy for our users, deep understanding of our products, and be comfortable navigating user-level data to inform and execute Go-to-Market strategies.

Responsibilities:

Support development of marketing, communication and change strategies from concept to launch
Collaborate with partners (e.g., product managers, designers, project managers, engineers, heads of our business lines) to understand change impacts, identify dependencies and create tailored go-to-market plans for new features and new user groups
Develop and manage product messaging that is easily consumed and understood by our users, to be used in-app and across multiple user engagement channels beyond email to achieve onboarding and adoption goals
Contribute to the development and execution of user training (video tutorials, live training sessions, user guides) to drive engagement and adoption for new features and enhancements
Work directly with end users to build trust and gather insights that will ultimately drive usage and inform the product lifecycle and future roadmaps
Manage change management routines, channels and communications with various stakeholders/value chain partners across the commercial bank to ensure optimal leadership & associate engagement
Utilize metrics to gather feedback and monitor adoption to help identify potential user resistance/performance gaps, and ultimately create adoption strategies

Basic Qualifications

Bachelor's Degree or Military Experience
At least 2 years of Product Operations, Product Marketing or Change Management experience
At least 2 years of experience with Microsoft Office or Google Suite

Preferred Qualifications

3+ years of direct experience managing change using Agile or Waterfall methodology
Strong verbal and written communication skills
3+ years of experience with managing marketing channels (e.g., in-app, web, video, in-person events)
Strong collaboration and influencing skills
Basic understanding of commercial banking or other financial services
Prosci or other change management certification or designation
Strong communication and problem solving skills
Basic understanding of visual design principles