Manager, Technology Product Management

Job Description

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• We are seeking a forward-thinking professional with a data mindset to lead a team in building the Next Generation Operations Platform (NXOP), focused on operational data. American Airlines requires a robust, future-ready platform to replace our legacy FOS system and support evolving operational needs. The new platform will power applications that both optimize decisions within specific domains and drive cross-functional improvements. These applications will utilize the Next Generation Ops Platform, and we need to make sure we have the right data domains, data models, and data exhaust. We will initially divide the operations world into crew and non-crew (flight movement, flight preparation, tech ops, etc.) focus areas.
• A critical aspect of this role is ensuring the new data platform becomes the single source of truth for all state-of-the-airline data points. This requires a strong vision to realize our future operational data strategy and to architect a future-proof foundation that will enable advanced analytics and unlock the full potential of emerging AI opportunities.
• If you are passionate about making a long-term impact by shaping a new operational foundation and guiding a team through uncharted territory, this position is for you. You will lead, mentor, and coach Data Product Owners with expertise in operations-related data, partnering with business groups, IOC, and IT to prioritize, define, and deliver data products that achieve strategic business outcomes. This role will champion best practices in data governance to elevate our data products and ensure alignment with organizational goals.

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Lead, mentor and coach Product Owners (direct reports) enabling further growth and success

• Influences stakeholders on the Product Strategy aligned to the Product Group (our portfolio)

• Utilizes technical knowledge such as A/B testing, product architecture, continuous deployment process, DevOps practices, data models and analytics, querying languages, tools supporting automation/metrics and other technologies in support of the products/services owned

• Uses data to define baselines, measures outcomes, share insights, order backlog items

• Understands and supports resolutions to customer problems, needs, challenges, and opportunities for the product

• Determines product objectives and key results that align to Product Strategy

• Presents the thought process on product strategy, roadmap items, OKRs and planned releases to leaders and peers

• Communicates regularly on OKRs, desired metrics, and areas requiring leadership’s attention

• Influences and collaborates with stakeholders, peers, and other product leaders to deliver solutions that achieve the portfolio’s vision and goals

• Collaborates with various internal team members such as UX, Technology, Vendors, Risk, Compliance, Security, etc.

• Practices agility in discovering and delivering value continuously

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor’s degree in related field and 5 years of applicable experience or 7 years of equivalent Product Management/Delivery work experience
• Experience working in a product model that promotes better customer experience

Preferred Qualifications- Education & Prior Job Experience

• Master’s degree in related field with 5+ years of experience in Product Delivery
• Experience determining Product Market fit and defining a Go-to-Market strategy
• Demonstrated familiarity with Agile Product Management tools

Skills, Licenses & Certifications

• Relevant certifications in Product Management/Product Delivery field
• Strong knowledge/expertise of product domain including the business model, constraints, regulations, user experiences, etc.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.