The Enterprise Applications Director, will focus on the Product Management function for internal COX Enterprise customers. The role will lead and manage delivery teams that support a diverse set of SaaS based applications supporting the enterprise. In this function, this leader enables technology and business leaders to achieve goals in a timely & cost-effective manner through planning, visibility, and coordinated prioritization. The Director is also responsible for overseeing the development, strategy, and lifecycle of the portfolio of products. Their primary goal is to ensure these products are in sync with customer needs and contribute to the overall growth of the business. They often work closely with cross-functional teams and have significant influence on the direction of the portfolio’s products.
This leader must build relationships with, influence, and develop a strong understanding of their COX Enterprise portfolio’s needs and problems to solve. This person will operate as a change agent for continuous improvement throughout their portfolio and operate with an agile-mindset in a product-centric engagement model.
Job Responsibilities:
Relationship Management
- Builds long-term, strategic relationships and collaborates with senior stakeholders across the organization
- Acts as a trusted advisor, single point of contact, and facilitates access to colleagues and subject matter experts within the business and technology
- Facilitates discussion, decision making, and conflict resolution within the portfolio team within a regular engagement cadence
- Ensures appropriate feedback loops are in place, so alignment remains consistent across the portfolio
- Maintains a strong intuitive understanding of clients’ needs, problems, industry, and business, assists clients in the formation of technology strategies, and acts to ensure that they are offered solutions aligned to these strategies
- Analyzes and presents data looking at trends and problems that influence strategies
- Creates a culture of continuous improvement and ensures retrospectives are occurring within the release train team and action is taken on relevant feedback
- Addresses and resolves customer issues quickly
- Defines and executes the product strategy, including feasibility assessments, competitive analysis, pricing, and positioning
- Creates and maintains short-term and long-term product roadmaps that align with business objectives and customer needs
- Work in collaboration with cross-functional teams (technology, architecture, design, QA, etc.) to ensure timely and high-quality product development and launches
- Performance Metrics: Define, track, and analyze key performance indicators to evaluate product success and guide future product iterations and improvements
Demand Management
- Supports the efforts to effectively plan work and prep it for portfolio decision-making
- Lead delivery teams working sessions and drives review, alignment, prioritization, risk remediation, trade-offs, and metrics to optimize portfolio outcomes
- Facilitates proactive dependency management and sequencing of all approved work
- Provides full transparency and visibility to release train analysis & insights to include portfolio health reviews (progress to plan, budget, metrics)
Technology-Driven Discovery Plan Creation & Decisioning
- Drives the discovery phase through the creation of a Feature, the technology plan, that includes clear articulation of size/cost estimates, dependencies & capacity plan
- Drives prioritization of approved Features based on value and estimates
- Sequences Features ready for delivery and facilitates in-take with delivery teams
Job Qualifications – Experience/Education/Training:
Minimum Requirements:
- Bachelor’s degree in a related discipline and 10 years’ experience in a related field. The right candidate could also have a different combination, such as a master's degree and 8 years’ experience; a Ph.D. and 5 years’ experience in a related field; or 14 years’ experience in a related field.
- 5+ years’ experience in a management or leadership role.
- 10+ years of professional experience
- 6+ years managing and leading employees and complex team efforts
- Experience managing complex work including but not limited to: scoping, planning, decisioning, budgeting, status reporting, issue/risk management, stakeholder management, and communications
- Previous experience in relationship and change management
- Experience with product management and agile practices
- Strong leadership, facilitation, influencing, negotiation, mentoring and personnel management skills
- Excellent analytical and problem-solving abilities
- Willingness to work in a fast-paced, constantly evolving environment
- Experience presenting to and working with senior leadership and stakeholders
- Demonstrated ability and experience leading teams through change and transformation efforts
- Experience with Portfolio Management and Agile lifecycle management tools is preferred
- Experience with business support software applications such as MS Office (Word, PowerPoint, Excel, Project, Visio, and Access) required
Preferred:
Degree in related discipline strongly desired.
About Cox
Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses – which includes Cox Automotive and Cox Communications – is forging a better future for us all. Ready to make your mark? Join us today!
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Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.