Digital Innovation Operations Leader

Job Location

Location Country

Job Profile

Job Family Group

Business Unit

Supervisory Organization

Brand

Category

Customer/Distributor

Anticipated Start Date

Number of Positions Available

Position Level

If you apply for a role that is higher than your current BTA or band level, you should first have a conversation with your manager and clarify your promotion intent.

Job Schedule

Job Description

Job Description - Operations Manager - IT - Band 2

Detail-oriented resource with Digital, Order Management & IT skills to join our team. The ideal candidate will be responsible for the day-to-day leadership, support and troubleshooting of the sites Order Management System (OMS) of our , Professional Oral Health (POH) and Direct To Consumer(DTC)  Operations, ensuring smooth operations and efficient order processing. This position requires a strong understanding of various technologies, programming languages, and systems integration to resolve issues quickly and effectively.

Operations Manager - IT - Band 2

Job Family Summary:

The IT Operations job family includes roles that manage and support the IT infrastructure within the organization. This family ensures the operational excellence of our IT services and systems, enabling the business to function efficiently and effectively.

Job Description:

The Operations Manager - IT is responsible for managing key applications and services running on virtualized and non-virtualized platforms. They utilize their deep understanding of Infrastructure-as-a-Service, Platform-as-a-Service, Linux, Windows server administration, networking, and databases to ensure optimal performance and security.

Key Responsibilities:

•         
• Resolve complex problems, build and improve procedures, and facilitate communication.
•         
• Leverage software development and open-source solutions to automate provisioning of services, monitoring, and corrections.     
• Embrace agile methodologies (fail fast, learn, and iterate).    
• Define jobs to be done in collaboration with engineers, product managers, marketers, and brand partners.  
• Keep current and adhere to the latest design best practices, strategies, technologies, and industry changes.  
• Maintain day-to-day Digital Operations of the sites POH/DTC solutions.
• Support Digital Initiatives across the Operations
• Perform day-to-day troubleshooting of the OMS, including but not limited to:
  • Resolving issues related to artwork not moving through the system.
  • Setting up new imprint items when receiving orders to ensure proper processing.
  • Conducting inventory reconciliation to maintain accurate stock levels.
  • Addressing label printing issues to ensure timely shipment processing.
• Ensure and maintain all OMS solutions comply with Information Security guidelines and policies.
• Utilize SQL Server to write queries that troubleshoot order status and identify discrepancies.
• Maintain an awareness of systems and data flow to facilitate effective problem-solving and communication with cross-functional teams.
• Collaborate across a multi-function team, IT, ICA and Operations teams to resolve technical issues and enhance system performance.
• Support and troubleshoot applications developed in Python, Java, .Net, and Tomcat environments.
• Manage and maintain label printing processes, including ZPL programming for various label printers.
• Assist in the integration and support of shipping software, including ConnectShip and BlackBox cartonization tools.
• Participate in various projects such as Batch Management, POH Bulk, and Lightning Pick updates, contributing technical expertise to improve operations.

Qualifications:

• Demonstrates breadth of applied IT skills across at least two IT job profiles.        
• Requires at least two relevant roles and experience managing or influencing people or organizations to achieve significant IT outcomes.
• Defines strategy and leads the delivery and transformation of business outcomes through IT within major sub-OU services, products, or programs.
• Actively participates in developing others in the function, with completion of Leadership Strength Assessment (LSA) and a sustainable career journey ahead.

Job Qualifications

• Excellent problem-solving skills and attention to detail.
• Strong communication skills, both verbal and written, to effectively collaborate with site leaders, technicians and various central teams.
• Ability to work independently and manage multiple tasks in a fast-paced environment.
• Willingness to learn new technologies and adapt to changing business needs.
• Proficiency in SQL Server, including query writing and data analysis.
• Strong programming skills in Python, Java and VB .NET.
• Experience with Tomcat application server and Eclipse IDE.
• Knowledge of Restful services and networking principles, including TCP socket programming.
• Familiarity with server management, virtualization, and infrastructure concepts.
• Experience with label printer operations and ZPL programming.
• Prior experience with ConnectShip shipping software and BlackBox cartonization software is a plus.

Job Skills

Required Proficiencies

Starting Pay / Salary Range

(Please note, Salary Range/Starting Pay is only applicable to US and Canada-based roles.)

P&G is committed to fair pay, transparent compensation principles, and a diverse and inclusive workplace. As part of our commitment to provide a superior employee experience/Employee Value Equation, we offer a comprehensive and competitive Total Rewards package that contributes to employees feeling ‘Valued and Rewarded.’ In addition to base salary, U.S.-based employees are eligible (depending on role and level) for programs such as Power of You, CEO Award, STAR, and LTIP, and have access to a broad portfolio of benefits such as Retirement (PST), healthcare, disability coverage, vacation, paid holidays, and more. 

Compensation at P&G varies depending on a wide array of non-discriminatory factors including but not limited to the specific location, role, degree/credentials, relevant skill set, and relevant experience. The starting pay ranges reflect the range of pay with which we would expect to hire someone into the company. This may differ from your actual wages/salary. For questions about your individual compensation, reach out to your Immediate Manager.