ServiceNow Solution Architect - Software Asset Management

Job Description Summary

Job Description

P4-12315

The ServiceNow Solutions Architect for Software Asset Management (SAM) is responsible for designing, implementing, and integrating ServiceNow solutions to meet BD’s needs. They work closely with stakeholders, technical analysts, developers and our service partners, to ensure that projects are delivered successfully. The solutions architect is responsible for designing and implementing robust, scalable, and secure application architectures. This role involves collaborating with various teams to design solutions and oversee the development and deployment of all enhancements and development of the SAM application.

Job Responsibilities: (Primary Duties, Roles, and/or Authorities)

• Serve as the solution architect in the design, implementation, and configuration of the ServiceNow platform for SAM application.
• Collaborate with SAM partners and technical and business analysts to solution requirements and write technical stories based on User Stories.
• Responsible for ensuring all Stories comply with ServiceNow and BD best practices
• Ensure that all ServiceNow solutions are designed within BD’s architecture and roadmap compliance in order to minimize technical debt and ensure scalable and maintainable.
• Provide guidance on integrating ServiceNow with other enterprise systems to enhance automation and process optimization.
• In partnership with the ServiceNow Enterprise Architect maintain ServiceNow roadmaps, standards, and best practices for BD for the SAM capabilities and features
• Support and mentor junior team members, driving a culture of continuous improvement and technical excellence.
• Ensure solutions are scalable, flexible, and cost-effective while meeting operational and security requirements.
• Lead workshops and training sessions for stakeholders and internal teams on ServiceNow best practices.
• Design and implement robust, scalable, and secure application architectures.
• Collaborate with various teams to gather requirements, design solutions, and oversee the development and deployment of applications.
• Represent the development team to clients and ensure that the delivered solutions meet their needs.
• Assess existing processes and platform configurations to tailor solutions effectively.
• Provide guidance and mentoring to developers and consultants.
• Integrate ServiceNow with other systems in the organization, such as HR or IT systems.
• Customize ServiceNow to meet the specific needs of the organization.
• Promote best practices and innovative solutions.

Education and Experience:

• Over 10 years of experience implementing integrated system processes, architectures, and solutions, including managing global enterprise IT programs and projects.
• Minimum 5 years of hands-on development and implementation experience with ServiceNow, including JavaScript, HTML, CSS, SOA technologies, SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS.
• Minimum 3 years of experience managing 3rd party vendor and partner consultants/contractors.
• Demonstrated ability to manage collaborative relationships with peer/stakeholder groups within a matrixed organization.
• ITIL certification.
• Certified System Administrator in ServiceNow (CSA) required.
• Desired Certified Master or Technical Architect or on the CTA path (CTA or CMA)
• ServiceNow Certified Implementation Specialist in 2 or more applications (e.g., CIS-SAM, CIS-HAM, CIS-ITSM, CIS-HRSD, CIS-IRM).
• Experience with managing large-scale implementations and integration with multiple IT systems, Agile/Scrum Methodologies, and requirement gathering.
• Proven track record of successful customer commitment in a service delivery organization, with experience in database concepts, system management, and large-scale global solutions.
• Bachelor’s degree in computer science, information systems, business administration, related field, or equivalent work experience

Required Skills

Optional Skills

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