Job Description
Intro
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
This job is a member of the Information Technology Team, within the Information Technology Division.
The Collaboration Services Manager is responsible for leading and caring for a team of individual contributors responsible for maintaining the critical infrastructure by providing Collaboration related services to all American Airlines team members. Responsibilities of this role also includes maintaining the financials related to budgets and forecasting for all products, including 3rd party contracts.
What you'll do
As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
- Leads, trains, and mentors Collaboration team members and provides technical support, direction, supervision, and leadership to members of the Collaboration support group for assigned locations
- Contributes to the planning and deployment of Collaboration-related projects
- Serves as liaison with fellow AAIT support departments, including applications development and infrastructure
- Monitors and maintains integrity of established American Airlines Technology security policies, practices, and procedures
- Oversee Microsoft Teams voice services including Direct Routing, integration with SBCs, and performance management.
- Lead the architecture, deployment, and operations of Cisco UC technologies: CUCM, Unity, Expressway, Webex, IM&P
- Oversee daily AV operations including system setup, installations, troubleshooting, and support for some events.
- Maintains an effective approach on problem solving, multi-tasking, coordinating, and scheduling in accordance with stated goals to ensure visibility and predictability
- Completes ad-hoc projects and other related duties as required
- Acts as technical owner responsible for end-to-end problem ownership, resolution, and communication with employees and key business stakeholders
All you'll need for success
- Minimum Qualifications- Education & Prior Job Experience
- Bachelor’s degree in Computer Science, Information Systems, Engineering, Technology, or related field or equivalent experience/training
- 3 years of experience leading team members
- Budgeting and forecasting experience
- Preferred Qualifications- Education & Prior Job Experience
- 3+ years of leadership experience
- Airline experience
- Skills, Licenses & Certifications
- Experience with Microsoft O365 suite of products, and Audio Visual technologies
- Experience leading a team in a fast-paced, ever-changing environment
- Proven ability to manage multiple tasks and effectively handle shifting priorities in a dynamic work environment
- Ability to influence others through positive interpersonal skills
- Ability to think creatively and demonstrate problem-solving skills
What you'll get
Feel free to take advantage of all that American Airlines has to offer:
- Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
- Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
- Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
- 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
- Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.