Associate Business Analyst - Low Code Citizen Developer – Service domain

JPMorgan Chase

Posted Date 11/24/2022

A Citizen Developer is an employee that builds applications using-approved no-code or low-code platforms to solve business problems. As a Citizen Developer you will seek out opportunities for using technology to make your organization’s work easier and more efficient. Every Citizen Developer has a different set of skills and knowledge in their respective fields but should be passionate about improving working practices and processes. Using the latest Low-Code technology with drag-and-drop interfaces you will bring ideas to life in low-code and no-code platforms developing apps to solve business problems and remove friction from manual process. As a Citizen Developer you will be part of a team leveraging growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

The Citizen Developer will join the Service Product domain and focus on the product onboarding experience. This individual will be responsible for evolving the Acquiring, Platform and Rails onboarding engines and driving the current core and future integration strategy.

The ideal candidate understands the payments industry landscape (consumers, merchants, acquirers, networks, issuers, etc.), payment types & methods (credit card, debit card, ACH, new alternatives, etc.), AML/KYC standards, design thinking (client journey, UX), consumer & merchant payment channels (ecommerce, POS, etc.) and industry business models.

Finally, the ideal candidate is a highly organized and self-motivated individual who designs customer-obsessed products, manages a product release plan, flexibly adapts to internal & market forces, and has superior influencing / relationship management skills.

Key responsibilities:

  • Collaborate with business users, citizen developers, product managers, end users, developers, and other stakeholders to suggest, analyze, and design and build applications leveraging low-code software
  • Outline the workflow’s requirements
  • Break the requirements into logical steps with a flowchart
  • Using the appropriate platform, automate the steps and
  • Co-relate the steps with the initial requirements
  • Ensure that all end-users specific requirements are met when the app goes live
  • Listen to feedback and make necessary changes in the app until it becomes the best version of itself
  • Test any changes you make to applications
  • Ensure firm-wide controls and governance are followed through the delivery lifecycle
  • Actively participate in Community of Practice
  • Commit to completing the required training within specified time constraints

Key skills:

  • Analytical and methodical approach
  • Continuous improvement
  • Process driven
  • Process engineering/streamlining
  • Critical thinker
  • Observational learner
  • Excellent communication skills (written and verbal) to collaborate on escalated issues, follow up with users/owners on deliverables, interface effectively with leadership, develop procedures and content across communication channels.
  • Strong analytical and problem-solving skills to review and assess reports/data.
  • Ability to work independently, efficiently manage time and multiple activities, and execute responsibilities with limited direct supervision.
  • Detail-oriented, focused, and strong organizational skills required.

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