Sr Systems Admin, Intelligent Automation

Job Description:

The Cox Enterprises Intelligent Automation (IA) & AI Solutions team is seeking a Sr. Systems Administrator to drive innovation and efficiency through intelligent automation. In this role, you’ll manage complex systems, leverage cutting-edge technologies, and collaborate with a talented team to support and enhance our Intelligent Automation platforms. Join us to make a meaningful impact in a dynamic, forward-thinking environment.

This is an Atlanta-based role and candidates must be willing to work in a hybrid work setting with a few days per week in the office.

Job Responsibilities:

Systems Administration & Infrastructure Support:

• Provide end-to-end support for Enterprise Intelligent Automation platforms, ensuring optimal performance, reliability, and scalability.

• Administer UiPath Orchestrator and manage user access, licenses, and permissions for UiPath, Celonis, and other Intelligent Automation owned platforms.

• Handle automation credential management tasks including creation, access requests, and issue resolution.

• Manage the full lifecycle of virtual machines, including creation, updates, patching, and decommissioning.

• Troubleshoot and resolve infrastructure issues such as network, VM, access, and firewall challenges.

• Monitor system performance, identify optimization opportunities, and implement capacity upgrades to support growth.

• Collaborate with cross-functional technical teams to address and resolve infrastructure-related challenges.

Client Engagement & Analysis:

• Engage with clients to gather specifications, system requirements, and expectations.

• Evaluate and recommend commercially available hardware and software solutions to meet network, system, and user needs.

Security & Performance Management:

• Maintain compliance with security policies and standards, including password management and access controls.

• Conduct performance, stress, and load testing to ensure system reliability and optimize hardware and software configurations.

Training, Documentation, New Product Support & Change Management:

• Develop and maintain detailed documentation of systems, configurations, and procedures to ensure accessibility for team members

• Support new product initiatives including POC, installation, updates, and testing of tools such as tightVNC, SailPoint, Cyberark, etc.

• Present system changes at the Bi-Weekly Change Board Meeting and ensure smooth implementation.

Disaster Recovery & Continuity Planning:

• Develop, maintain, and regularly test disaster recovery plans to ensure platform resilience and business continuity.

General Support:

• Provide run support, development assistance, and other ad-hoc support for Intelligent Automation teams as needed.

The ideal candidate will have the following competencies & skills:

• Excellent interpersonal and customer service skills.

• Excellent organizational and analytical skills.

• Ability to work effectively under pressure, quickly shift priorities and adapt to changing environments.

• Excellent problem solving and prioritization skills with strong attention to detail.

• Proven ability to work independently and be resourceful in solving problems.

• Proven ability to work well with all levels in the organization (both business & technical), with the ability to keep discussions at the appropriate level of abstraction.

• Demonstrated communication capabilities with key stakeholders. Excellent oral and written communication.

Minimum Requirements

• Bachelor’s degree in related field and 4+ years' experience; or a Master’s degree and 2+ years' experience; or Ph.D. and up to 1 year experience; or 8+ years' experience in lieu of degree.

• 4 years of Virtual Machine and infrastructure management, including working knowledge of VMware, network protocols, and cloud platforms.

• Minimum 4 years experience troubleshooting and resolving infrastructure issues

Preferred Requirements

• Understanding of SAFe Agile principles and practices.

• Hands-on experience with UiPath or Celonis platforms.

About Cox

Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses – which includes Cox Automotive and Cox Communications – is forging a better future for us all. Ready to make your mark? Join us today!

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Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.