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Sr Manager Client Services

Abbott | Waukegan, IL

Posted Date 2/19/2025
Description

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

  • Career development with an international company where you can grow the career you dream of.

  • Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year

  • An excellent retirement savings plan with high employer contribution

  • Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.

  • A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.

  • A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

This position works out of our Waukegan, IL location in the BTS Division.

This Senior Manager role is responsible for leading multiple ERP threads and associated eco-systems.

This role is focused on IT Operations Support for multiple ERP landscapes and technologies (primarily SAP). This Senior Manager role will expedite, manage, and coordinate multiple interrelated IT project activities within the constraints of human and financial resources and changing priorities, to ensure the successful completion of projects and deliverables. This role will lead a team in an outsourced model, working with the service providers to deliver to business needs.

What You’ll Work On

  • Ensure value achievement from the outsourced relationship with suppliers by managing the day-to-day relationship with the Service Provider to ensure the effective delivery of outsourced services, specifically:

    • Conduct regular service reviews; manage and audit Service Provider performance and productivity relative to Service Level Agreements

    • Establish metric/performance reporting; track Service Provider performance and ensure viability of service levels

    • Define and implement service level reporting for clients

    • Provides demand management and prioritization of work in alignment with the business and Service Provider response to demand

    • Assists with the preparation and monitoring of corresponding IT budgets

    • Monitors supplier compliance with Abbott policies, procedures, and quality requirements

    • Maintain application software lifecycle compliance and technical currency

  • Perform capacity and demand planning with Service Provider and Governance team – Forecast customer demand for all in-scope and new services.

  • Coordinate services, projects, and plans within domain to ensure priorities are addressed appropriately.

  • Ensure effective systems operations between the suppliers and BTS.

Required Qualifications

  • Bachelor degree in Business, Computer Science or related discipline.

  • Must have a program management and leadership experience in an SAP ERP environment, with a strong supply chain, finance procurement, and commercial background

  • Atleast 10 years of experience in project management in an ERP environment, business systems analysis, software development or deployment, with a minimum of 6 years of directly leading ERP projects.

  • Total Combined Experience: 13-15 years

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:  www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott, and on Twitter @AbbottNews.

The base pay for this position is $127,300.00 – $254,700.00. In specific locations, the pay range may vary from the range posted.

Salary127,300.00 - 254,700.00 Annual
Type
Full-time

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